Exclusive island breaks to Sri Lanka and the Maldives

Booking Conditions

All holidays offered are subject to availability: An on-line booking does not constitute a confirmed reservation until a Booking Confirmation is issued.

We want you to enjoy a memorable holiday experience but it is necessary for each person named on the booking to read the following important booking conditions before confirming your reservation.

All holidays featured on this website are valid for travel up to and including April 2013.

The holidays featured on this website are operated by Island Escape Holidays, which is the trading name of Travel Vogue Limited all holidays are offered on the following conditions.

Your financial security

Travel Vogue Ltd holds an Air Travel Organisers License ( ATOL) license No. 5869 and has lodged a bond with the Civil Aviation Authority in respect of all monies held. In the unlikely event of collapse all monies paid will be refunded in full or if you are overseas you will be repatriated.

On receipt of a non-refundable deposit of £125 per person a confirmation invoice will be issued which will confirm the holiday arrangements requested. In addition to the Booking Confirmation a Booking Form will be sent to you which must be signed by a member of your party with the consent of each person travelling and returned to our offices. The person signing the booking form guarantees that all payments will be made by the due date and agrees to ensure that each person travelling is made fully aware of these booking conditions. On receipt of the invoice confirming the details of your holiday you must check to ensure that all details are correct and that all services requested including any special requests made will be provided. The confirmation invoice forms the basis of the contract and should be checked thoroughly. Any discrepancies must be bought to our attention immediately, failure to do so could incur an amendment fee. The balance of your holiday is due ten weeks before departure. Please note that if we do not receive cleared funds by the due date as printed on your confirmation invoice we reserve the right to cancel your holiday without further notice and apply cancellation charges in accordance with our scale of charges.

If you need to amend your holiday.

If after you have received a confirmation invoice from us you need to change any detail of your booking you must advise us in writing as soon as possible. If you change your booking outside of ten weeks before departure and we can accept the change we will make an administration charge of £35 per booking, plus any additional charges that may be applicable.

If you need to cancel your holiday.

All persons who are named on the booking form should be made aware that they are subject to the following cancellation charges once a confirmation invoice has been issued. Cancellations can only be accepted in writing and cancellation charges are then calculated from the date your written authority is received by this office. Please note that if one person in a party cancels it will be necessary to re-calculate the total cost of the holiday and issue a new confirmation invoice.

In the event of cancellation, a cancellation invoice will be issued which will be required by your insurers to process any claim.

Travel delay

Please note that all flights offered in our brochure are with scheduled airlines. Should you experience a delay the airline will be responsible for ensuring your comfort and providing you with any assistance. We recommend travel insurance which offers compensation in the unlikely event of a lengthy delay. No refund will be considered due to late arrival for any reason, for any unused service including accommodation, transfer and any part of a pre-booked tour or excursion.

Conditions of Carriage

Schedule airlines operate under international regulations which govern the carriage of passengers by air. It is important that you understand that whilst travelling with a scheduled airline you accept their terms and conditions of carriage. A copy is available on request. This website is produced by Travel Vogue Ltd trading as Island Escape Holidays and is not produced on behalf or commit any airline mentioned or any other airline whose services are used in connection with your travel arrangements. Occasionally, for operational reasons, it may become necessary for an airline to re-schedule a flight. Should you be affected we will notify you immediately, in this event no compensation will be paid and normal cancellation charges will apply should you wish not to travel.

All flights offered operate a strict no smoking policy.

Price Guarantee

The Prices of the holidays featured on this website are subject to surcharge as a result of government action, currency fluctuation, fuel cost, increase in schedule airfare or taxes on airfares. Should an increase occur we will absorb an amount equivalent to 2% of the holiday cost not including insurance premiums. Should the surcharges increase the cost of your holiday by 10% or more you will be entitled to cancel your holiday and receive a full refund, not including insurance premiums. If you decide to cancel your booking then written confirmation must be received within fourteen days of the surcharge invoice. Should a surcharge be imposed a £1 administration charge per booking will be included.

If we change your holiday

Every effort will be made to provide you with a carefree holiday however many services are provided by suppliers over whom we have no control. We anticipate that you will be provided with the holiday booked, however, in the extremely unlikely event that we will need to make an amendment to your holiday arrangements we will advise you as soon as reasonably possible. In most cases we would expect these to be of a minor nature but if the change is material you will have the option of:

     1. Accepting the change together with any increase in cost where the alternative arrangements are more expensive.

2. Selecting an alternative holiday from our brochure in which case all money will be credited to the alternative chosen

3. Cancelling the holiday and receiving a full refund excluding any insurance premium paid.

In each case we will pay compensation as detailed below, however we will not entertain any further claims for compensation or expenses.

Examples of a material change are a change of resort or accommodation of lower category, a scheduled time of departure change of 12 hours or more, and a change of departure airport (except between London airports).

No compensation will be considered if cancellation of all or part of the holiday arrangements is caused by Force majeure. This includes such events as war, threats of war, riots or civil strife, terrorist activity, industrial disputes, natural or nuclear disasters, fire or adverse weather conditions, cancellations or changes of schedules by schedule airlines and any similar events beyond our control. Should such an event arise we will not be held liable. An alternative holiday will be offered where possible otherwise a full refund will be made less any cancellation charges levied by any third party.

If we cancel your holiday

We undertake not to cancel your holiday arrangements except for events amounting to force majeure once the balance of your holiday is received. However, we reserve the right to in any circumstances cancel your holiday and in this unlikely event we will offer you an alternative holiday of at least a comparable standard or return all monies paid by you.

Complaints

We do not expect you to experience any dissatisfaction with your holiday arrangements but we do not have direct control over all suppliers. If you do need to raise a problem whilst on holiday please do so immediately with the hotel manager or our local agent. In most cases any issues raised can be dealt with effectively and immediately. If it is not possible to resolve the issue to your satisfaction you should record the details of the complaint in writing and provide copies to both the hotel and the local agent. If on your return to the U.K. you remain unhappy then you must write to us not later than 28 days after your return. On receipt of your letter we will send an acknowledgement and will investigate the issues raised.

If we are not able to resolve the dispute amicably you may, if you so wish, refer the matter to arbitration under a special scheme arranged by the Association of British Travel Agents (ABTA) and administered independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on

documents only with restricted liability in respect of your costs. Full details can be obtained from the ABTA website (www.abta.com) . The scheme does not apply for an amount greater than £5,000 per person. There is also a limit of £15,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and statement of claim must be received within nine months of the date of return from the holiday. Outside this time limit arbitration under this scheme may still be available if the company agrees, but the ABTA code does not require such agreement.

Our Liability

We accept responsibility for the acts and/or omissions of our employees, agents, subcontractors and suppliers. In addition we accept responsibility should the services which we are contractually obliged to provide prove deficient or not of a reasonable standard. Independent suppliers, for whom we will accept responsibility on the terms set out as follows, provide most accommodation and transport.

If you or any member of your party suffer death, bodily injury or illness arising from the negligence of our suppliers (other than air and sea carriers performing any domestic, internal or international carriage of whatsoever kind for whom we accept no liability), their subcontractors, servants and/or agents, we will accept responsibility provided that they were acting within the scope of or in the course of their employment when the accident occurred. Where transport is by air, sea or rail their obligation and liabilities are limited in the manner provided by the relevant International Conventions. Should any payment be made to you or any member of your party by us in any of the circumstances referred to in this section, we reserve the right to claim in your place against the person or organisation responsible for causing the illness, injury or death. This means that you must agree to assign that part of your right to us and we will be subrogated to those rights. Should you

or any member of your party suffer illness, personal injury or death through any misadventure arising out of any activity, which does not form part of your holiday arrangements, nor part of any excursion sold through us, we shall offer you every assistance we can. This includes advice, guidance, and initial financial assistance where appropriate up to the limit of £5,000 per person. Such financial assistance is limited to appropriate circumstances while you are outside the UK and will be by way of a loan, which you will be required to repay to us within 60 days of your return to the UK.

Law and jurisdiction

These conditions and this agreement forms a binding contract which is governed by English law and it is agreed herewith between both parties that each will abide and submit to the jurisdiction of the English courts.

What is included in the price of the holiday?

-Return schedule flights from the UK to your chosen destination including in-flight refreshments and in-flight entertainment.

-Accommodation as outlined on your Confirmation Invoice.

-Meals as paid for and shown on your Confirmation invoice.

-Return overseas airport transfers. (Optional extra at the time of booking)

-Services of our local handling agent.

-All UK airport taxes and security charges

What is not included in the price of the holiday?

-UK airport transfers

-Travel insurance

-Personal spending money

-Use of some hotel facilities

-Gratuities, telephone calls, personal laundry, babysitting and porterage

-Excursions

-Visa see www.eta.gov.lk

Passport & Visa requirements

It is the passengers responsibility to ensure that all immigration requirements have been met. Please ensure that your passport does not expire within six months of your planned date of return.

A tourist visa is required for travel to Sri Lanka and must be obtained at www.eta.gov.lk from January 1st 2012 the fee will be 20USD. Payment by credit card Visa or Mastercard or Charge Card American Express - entry within three months of issue, maximum permitted stay 30 days. 

Travel documents

Provided that we have received full payments your documentation will be despatched 14 days before departure. Documents will include an airline ticket for each person (including infants), transport, hotels, tours and excursion vouchers.

Special requests

Any special requests that you may have must be notified at the time of booking. All `special requests' are treated as requests and are not guaranteed by this Company. Your request will be passed to the relevant supplier. Any applicable supplements relating to your special request must be paid directly to the supplier.

Pregnancy

Airline regulations state that women 28 weeks or more into pregnancy on the date of return travel require a medical certificate of fitness before travel. Airlines will refuse travel for pregnancy of 32 weeks and beyond. Most insurers will also require medical certificates.

Topless bathing

In The Maldives and Sri Lanka topless bathing is strictly prohibited - in Mauritius topless bathing is tolerated within the confines of hotel beaches.

The local currency is the Sri Lankan Rupee. It is recommended to take a small amount of local currency and the remainder as Sterling travellers cheques to be exchanged when required. Sri Lankan Rupees are difficult to exchange outside Sri Lanka. Even the Duty Free shop at Colombo airport does not accept local currency. On your return to the UK most banks will exchange your unused Rupees back into Sterling.

Impaired mobility

All airlines featured in this brochure offer wheelchair assistance at the airport; however, some of the hotels are not suitable for passengers who rely on wheelchairs for mobility or have certain other disabilities. Please telephone our reservations department to discuss your individual requirements.

Website accuracy

We will provide all facilities and services advertised on this website. If our suppliers or ourselves withdraw those facilities or limit them for any reason we will try and advise you and where appropriate compensate you for the loss of facility. We will not compensate for events outside of our or our suppliers control. In addition we cannot accept liability for the reduction or removal of services outside of the peak season.

As you browse through our website you will notice that a number of useful links are proivided to other website. Travel Vogue Ltd do not accept any responsibility for any information provided by third parties.

Foreign & Commonwealth Office

The Foreign & Commonwealth Office produce up-to-date travel information to help British travellers make informed decisions about travelling abroad. Visit www.fco.gov.uk/knowbeforeyougo

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